Privacy Policy

1. Information We Collect

1.1 Personal Information

• Name: For account creation and personalization.
• Email Address: For communication and account authentication.
• Password: For secure account access.

1.2 Automatically Collected Data

• Usage Information: Pages viewed, time spent on the Website, and navigation patterns.
• Device Information: IP address, browser type, operating system, and device details.
• Analytics Data: Collected via Google Tags for tracking user behavior and improving the Website’s performance.

1.3 Chatbot Interactions

When you interact with our chatbot, we may collect the details of your conversation to improve customer support and user experience.

2. How We Use Your Information

• Account Management: To create and manage your account on the Website.
• Communication: To respond to inquiries, provide updates, and send promotional materials (with your consent).
• Improvement: To analyze user behavior and improve the Website’s functionality and content.
• Security: To detect and prevent fraudulent or unauthorized activities.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including Google Tags, to:

• Recognize you when you return to the Website.
• Analyze Website traffic and user interactions to improve performance.

You can control or disable cookies through your browser settings; however, some features of the Website may not function properly without them.

4. Sharing of Information

• Service Providers: Trusted partners who assist in Website operations, such as analytics or hosting services, under strict confidentiality agreements.
• Legal Requirements: When required by law or in response to valid legal requests, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

7. Your Rights

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
• Data Portability: Request a copy of your data in a commonly used format.
• Withdraw Consent: Opt out of receiving promotional communications at any time.

To exercise any of these rights, please contact us at support@eltsupport.in.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will delete it promptly.

10. International Data Transfers

If you access the Website from outside India, please note that your data may be transferred to and processed in India, where data protection laws may differ from your jurisdiction.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Continued use of the Website constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Email: support@eltsupport.in
• Contact Form: https://www.easylearningtre.com/help-and-support